Candela Sirius By Ellipse System

Delivery & Returns Policy

Delivery Information:

1. Shipping Methods: We offer multiple shipping options to cater to your needs. You can choose from standard shipping, express shipping, and same-day delivery (available in select areas). Shipping costs and delivery times may vary based on your location and the selected shipping method.

2. Processing Time: Orders are typically processed within 1-2 business days. During peak seasons, processing times may be slightly longer, but we strive to get your order out as quickly as possible.

3. Shipping Fees: Shipping fees are calculated based on the weight and dimensions of your items, as well as your chosen shipping method. You can view the shipping costs at checkout before finalizing your purchase.

4. Tracking Your Order: Once your order has been shipped, you will receive a tracking number via email. You can use this number to track the status of your shipment on our website or the carrier's website.

5. International Shipping: We offer international shipping to many countries. Please note that international orders may be subject to customs duties, taxes, and import fees, which are the responsibility of the recipient.

Returns & Exchanges:

1. 30-Day Return Policy: We want you to be completely satisfied with your purchase. If you are not happy with your order for any reason, you can return it within 30 days of receiving it. Please contact our customer service team to initiate the return process.

2. Return Eligibility: To be eligible for a return, the item must be in its original condition, unused, and in its original packaging. We reserve the right to refuse returns that do not meet these criteria.

3. Return Process: To initiate a return, please contact our customer service team with your order number and the reason for the return. Once your return is approved, you will receive instructions on how to return the item.

4. Refunds & Exchanges: Upon receiving your returned item, we will inspect it and process your refund or exchange. Refunds will be issued to the original payment method, and exchanges will be shipped out as soon as possible.

5. Return Shipping: Customers are responsible for the cost of return shipping, unless the return is due to an error on our part. In such cases, we will provide a prepaid shipping label.

Contact Us:

If you have any questions or need assistance with your order or returns, please don't hesitate to contact our customer service team. We are here to help and ensure your shopping experience is a positive one.